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Newsletter Troubleshooting

 

Not receiving the Apostles Weekly Newsletter in your inbox? See the troubleshooting methods below and we'll get you back in business and up to date ASAP.

 

Gmail


   ▾   First and foremost, add info@churchoftheapostles.com to your contacts.


  1. Go to Google Contacts ➚.
  2. In the bottom right, click Add people Add people.
  3. Type the contact’s name.
  4. Click Create.
  5. Add contact information.
  6. Click Save.


Solution from Google Support.
Read source article here →


   ▾   If the newsletter is getting sent to your spam folder...


If an email was incorrectly marked as spam, follow the steps below to remove it from Spam.

  1. Open Gmail.
  2. In the column on the left, click Menu ▾, then Spam.
  3. Click the sender's profile image next to the message that isn't spam.
  4. Click then Not spam.

To stop a message from being sent to Spam in the future, you can:


Solution from Google Support.
Read source article here →


   ▾   If the newsletter is getting sent to your trash folder...


  1. You have a "Delete it" filter set which is catching more mail than it should - look for unsupported "wildcards" like "*" and "@" and any "before:" dates, which can cause hiccups.

    • Click the Settings gear and click Filters. If you see a filter like the one I’ve described, go ahead and delete that filter.


  2. You are forwarding mail from this account to another account, and have set Forwarding up to delete GMail's copy.

    • Click the Gear > Settings > Forwarding and POP/IMAP. In the Forwarding section, make sure that it doesn’t have this delete option selected.


  3. Another account is fetching mail from this one, and you have set POP up to delete GMail's copy.

    • Click the Gear > Settings > Forwarding and POP/IMAP. In the POP Download section, make sure that it doesn’t have this delete option selected. Read this article for more information.


  4. You have "cleaned" out your Sent mail and sent it all to trash thinking it was all "duplicates".


  5. You use a "unified Inbox" in one of your other access clients/devices, which might remove messages from the GMail Inbox and send them to Trash.

    • Check your other clients/devices that you’re using.


  6. You access GMail from an IMAP client/phone/tablet and are deleting your mail from that client/device - which then syncs straight back to GMail and wipes out the same messages from GMail

    • Don’t delete the mail from your alternative client/phone/tablet. If that resolves the issue, it’s on the other client’s end.


  7. You are "saving" your mail to a folder and deleting it so as to remove it from your Inbox now it is "saved".

    • Deleting the mail, even if “saved” to a folder, sends that email to trash! Instead, archive that email or remove it from the inbox. Read this blogpost for more information on how labelling/saving works.


Solution by nealem on the Gmail Help Forum.
Read source article here →


   ▾   If you are not seeing the newsletter in your spam or your trash...


It is possible that you are not yet subscribed, or you were accidentaly unsubscribed. Accidental unsubscriptions can happen if you forward a newsletter to someone, and they click the unsubscribe link in the footer of the newsletter. That link is connected to your email address and their unsubcribing alters your subscribtion status.

In this case, send an email to communications@churchoftheapostles.org and your subcription status can be updated. Please know that in the case of an unsubsription (by you or by someone else), you will be sent a confirmation email via mailchimp (our email marketing service) to verify your resubscription.


 

More Email Services Coming Soon...